The move to a Shared Services model is a critical step for organizations focused on cost management, standardization, and scale.
At Aidosol, we design, transition, and optimize centralized service delivery for common, repetitive functions across Finance, HR, IT, and Operations. Our consulting practice ensures that the shift from decentralized processes to a unified service center delivers the projected value—driving process excellence, improving service quality, and achieving significant, sustainable cost savings.
Clearly defining the scope of services, operating principles, and the Service Level Agreements (SLAs) required to meet stakeholder need
Advising on the optimal mix of physical location, automation tools, and technology platforms (e.g., ERP, workflow) to maximize efficiency and scale.
Establishing the necessary governance structure, funding model, and phased plan to ensure a smooth transition with minimal business disruption.
Implementing standardized global processes and continuous improvement methodologies to drive year-over-year efficiency gains.
We treat Shared Services as a strategic asset, focusing not just on consolidation, but on building a center that acts as a catalyst for efficiency across the entire organization.
Global Business Services (GBS) represents the most advanced operating model for efficiency, moving beyond simple cost consolidation to deliver strategic, end-to-end process management across the enterprise.
Setting up a GBS organization involves centralizing processes, technology, and talent under a single global governance structure. This approach not only maximizes efficiency gains from scale but also drives standardization, digitization, and consistent service delivery worldwide.
Aidosol advises organizations on the full lifecycle of GBS implementation, ensuring the model is structured to be a value driver, not just a cost center. We focus on four non-negotiable pillars for a successful setup:
The outcome of a robust GBS setup is a truly scalable foundation that is resilient to market changes and consistently delivers world-class performance across all integrated functions.
Implementing a new service model is only the first step; sustaining its value requires rigorous control and objective measurement. Performance Management and Governance are the mechanisms that ensure the Shared Services or GBS organization remains aligned with strategic goals, operates efficiently, and continuously improves.
We establish the frameworks necessary to manage the operation like a world-class business unit, ensuring accountability and transparency across the entire service ecosystem.
We help define clear, measurable, and relevant SLAs and Operating Level Agreements (OLAs) that establish mutual expectations between the service center and the business units. This shifts focus from simple transaction output to overall service quality and impact.
Designing and deploying a balanced scorecard that tracks key metrics across efficiency (cost, cycle time), quality (accuracy, compliance), and customer satisfaction. This enables leadership to make proactive, data-driven decisions.
Embedding a culture of operational excellence through methodologies like Lean and Six Sigma. We design quarterly review cycles and establish Centers of Excellence (CoEs) focused on driving standardization and identifying next-generation automation opportunities to maintain year-over-year cost reduction.
Establishing a clear governance model that dictates how scope changes are approved, how service charges are modeled, and how unresolved issues are escalated. This prevents "scope creep" and ensures the model remains financially viable.
Establishing a clear governance model that dictates how scope changes are approved, how service charges are modeled, and how unresolved issues are escalated. This prevents “scope creep” and ensures the model remains financially viable.
While Global Business Services (GBS) focuses on enterprise-wide consolidation, Micro Shared Services (MSS) is designed to deliver the benefits of centralization to specific, niche areas of the business.
MSS involves creating smaller, highly focused centers of expertise (CoEs) or specialized delivery teams for functions that are too complex, too low-volume, or too critical to be merged into a large transactional GBS organization. This model ensures deep subject matter expertise, rapid response times, and optimized service quality for high-value activities.
MSS is typically deployed to handle specific, high-skill areas, allowing the larger business to leverage centralization without sacrificing quality or specialization.
Centralizing specialized compliance, tax, or legal reporting functions that require highly trained personnel and bespoke processes.
Creating a dedicated center for enterprise-wide data science, advanced financial planning (FP&A), or competitive intelligence.
Centralizing the administration and maintenance of highly complex, proprietary systems or niche technology platforms that require unique skill sets.
Consolidating highly specialized technical services that support core product development or research functions.
The key benefit of the MSS model is achieving standardization and efficiency in complex areas where a full GBS model might introduce unacceptable risk or dilute necessary expertise. It provides the governance and control of a Shared Services environment while preserving the dedicated focus of an expert team.
The Build, Operate, Transfer (BOT) model is a strategic solution for organizations that wish to establish their own captive service center or Global Business Services (GBS) operation but need to minimize the initial capital investment and operational risk.
Aidosol executes the BOT model by acting as a temporary incubator. We build the center, operate it until stable, and then transfer full ownership and capability back to the client. This approach allows the organization to benefit from immediate operational expertise and speed-to-market while retaining complete long-term control.
We rapidly establish the physical and structural foundations. This includes advising on site selection, securing facilities, recruiting and training the core team, defining the legal entity, and creating the standardized process documentation and initial governance framework.
Aidosol manages the center under a fixed service agreement. During this phase, we stabilize operations, refine processes, embed performance management (SLAs/KPIs), implement automation, and achieve consistent service delivery quality. This period is dedicated to eliminating early operational risks and validating the business case.
We execute a structured transition of management, assets, and operational knowledge back to the client’s leadership. This includes cross-training the permanent client-side management team and fully handing over all process documentation, technology contracts, and governance mechanisms, ensuring the center is fully operational and self-sustaining on day one of client ownership.
The BOT model accelerates the time it takes to launch a fully owned captive center, guarantees immediate best-practice implementation, and ensures a seamless, risk-controlled path to long-term operational independence.
Readiness depends on factors like process maturity, volume of transactional work, and leadership alignment. If functions operate in silos or costs are rising due to duplication, it’s often the right time to consider a Shared Services model.
Centralization focuses on control, while Shared Services focuses on service and efficiency. A well-designed Shared Services model combines standardization with accountability through defined Service Level Agreements (SLAs) and governance.
Functions with high transaction volumes and repeatable processes, such as Finance, HR, IT support, and Procurement, deliver the greatest value when consolidated under a Shared Services model.
Aidosol guides clients through assessment, design, and implementation. We define the operating model, service catalog, and governance structure, ensuring your Shared Services center is efficient, compliant, and scalable.
Clients typically achieve 15–40% cost savings, faster processing times, improved compliance, and better visibility through standardized processes and performance dashboards.
The most common challenge is changing management, aligning leadership and employees around new processes and responsibilities. Aidosol helps manage this transition through structured communication, governance, and training.
A mature Shared Services model delivers measurable benefits, cost savings, faster turnaround times, improved service quality, and the agility to scale operations as the business grows.
