Global Captive Centre (GCC)
Established a High-Performance Global Captive Centre (GCC) in India
What the Client Needed
A global enterprise wanted to set up a high-performing Global Captive Centre (GCC) in India but struggled with clarity on design, scalability, and execution. They needed a model that could reduce operational costs, standardize processes, and support long-term business growth.
Without a clear operating framework, building the right leadership pipeline, ensuring compliance, and maintaining a strong culture would have been difficult. The risk of inconsistent performance, slow scaling, and high attrition was also a concern.
Our Approach
Aidosol led the full GCC setup from strategy to execution.
We defined a clear GBS vision, built an Enterprise Target Operating Model, and created a scalable blueprint for Finance, HR, and Operations.
Our team established strong governance, risk, and compliance frameworks, ensuring smooth operations from day one.
We also designed a workforce strategy with proven hiring and retention practices, built leadership pipelines, and shaped a collaborative, high-performance culture.
Within three years, the GCC scaled to 300+ FTEs with consistent delivery and strong internal stakeholder confidence.
Impact Created
- A high-performing GCC built entirely from the ground up
- 300+ FTEs scaled within 3 years
- Turnover maintained below 10% annually
- Multi-million-dollar savings delivered in the first year
- Strong compliance and risk frameworks reducing operational exposure
- Standardized processes leading to higher efficiency and customer satisfaction
Value Delivered
COST EFFICIENCY
Lower operating costs through standardized processes and economies of scale.
SCALABILITY
Proven ability to scale rapidly with strong hiring, training, and retention systems.
COMPLIANCE EXCELLENCE
Tighter governance and reduced regulatory and operational risks.
CULTURAL SYNERGY
A motivated workforce with low attrition and strong alignment to global values.
About us
Aidosol brings deep Shared Services and GCC expertise, with hands-on experience in establishing and scaling captive centres for global enterprises. We focus on building operating models that deliver measurable results, long-term stability, and performance at scale.
Your Path Forward
If you’re planning to build or scale a GCC in India, we can help you get there with a clear, proven execution model. Contact us to design a solution tailored to your organization.
Building a Compliant and Scalable EOR Operation in India
