Business Benchmarking
Know exactly where your operations stand
A consulting-led benchmarking service that compares your Shared Services, GBS, and GCC operations against industry standards and best-in-class performers — so you can see the gaps, set the right targets, and act with confidence.
What is business benchmarking?
Measuring your performance against a proven reference point, so improvement is based on evidence — not guesswork.
Benchmarking compares your organisation's cost, productivity, service quality, and maturity against relevant industry standards and leading operators. Instead of assuming your operations are efficient, you get a clear, data-backed answer on where you stand and what it will take to close the gap.
As a single consulting service, our Business Benchmarking practice brings together the full set of capabilities below. We start with a diagnostic, compare your numbers against trusted benchmarks, and translate the findings into a prioritised improvement roadmap your team can execute.
Benchmarking is the evidence base for our wider consulting work. As a Shared Services Consulting Company, we use it to inform Operating Model Design, Shared Services Strategy, and GCC Strategy — and to guide engagements across Global Capability Center Consulting Services, GCC Strategy Consulting, Shared Services Transformation Consulting, and Business Process Transformation Consulting. Whether the goal is Process Excellence, Digital Transformation, or Change Management, benchmarking shows exactly where to focus so those investments deliver measurable results.
What our benchmarking covers
One consulting service, eight capabilities — applied together or individually to match your priorities.
Shared Services Benchmarking
Compare the cost, service quality, and maturity of your Shared Services / GBS functions against internal baselines and external standards across F&A, HR, and Procurement.
GCC Benchmarking
Assess your Global Capability Center against market benchmarks for talent, cost, location, and operations to validate strategy and uncover growth opportunities.
Operational Benchmarking
Measure productivity, capacity, cycle times, and efficiency to find where operations lag industry norms and where the biggest gains are available.
Process Benchmarking
Compare individual processes — such as procure-to-pay or invoice processing — against best practice to standardise, simplify, and speed up delivery.
Cost & Productivity Benchmarking
Benchmark cost per transaction, cost per FTE, and output ratios to reveal where spend is above market and where productivity can improve.
Performance Benchmarking
Track SLA adherence, service levels, and key KPIs against targets and peers to measure how well operations are truly delivering value.
Digital & Automation Benchmarking
Assess your automation adoption and digital maturity against comparable organisations to prioritise the highest-value technology investments.
Transformation Readiness Assessment
Evaluate your maturity, capability gaps, and readiness for change to build a clear, prioritised roadmap before any transformation begins.
What we measure
Common indicators we track and compare, tailored to your functions and goals.
- Cost per transaction & cost per FTE
- Process cycle time & lead time
- Employee & team productivity
- SLA adherence & service quality
- First-time-right & error rates
- Automation & digital maturity
- Span of control & org structure
- Function maturity stage
- Customer / user satisfaction
- Overhead & operating cost ratios
Functions and areas we benchmark
Our benchmarking framework applies across the core enterprise and back-office functions.
- Finance & Accounting (F&A)
- Human Resources & Payroll
- Procurement & Supply Chain
- Shared Services & GBS
- Global Capability Centers (GCC)
- Customer & internal service desks
- IT & enterprise operations
- Enterprise support services
How our benchmarking works
A structured process that turns your data into a clear, prioritised roadmap.
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Understand your goals
We define what to measure and which benchmarks matter most to your objectives.
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Collect and validate data
We gather your internal figures alongside trusted external benchmarks and check the numbers.
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Compare and analyse
We measure the gaps, identify strengths and weak spots, and surface the real drivers behind them.
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Recommend and act
You receive a prioritised action plan with clear targets you can track over time.
How benchmarking helps your business
The practical outcomes clients gain from working with us.
Evidence-based decisions
Benchmarking and assessment ground every recommendation in real data.
Clear targets to hit
Set realistic goals based on proven results, not assumptions.
Change that sticks
Prioritised roadmaps mean improvements are adopted and last.
Sustainable growth
Cost, productivity and quality gains that compound over time.
Ready to see where you stand?
Book a free consultation and we'll show you how benchmarking can uncover opportunities in your operations.
Free Consulting