As global organisations navigate the complexities of today’s business landscape, the role of Indian Shared Services Centers (SSCs) has transformed significantly. Once seen as back-office hubs focused on cost reduction, Indian SSCs have evolved into strategic business partners that drive value through innovation, agility, and industry expertise. This shift not only reflects the maturity of
In recent years, artificial intelligence (AI) and automation have emerged as transformative forces across industries, redefining business processes, improving efficiencies, and fostering innovation. Nowhere is this impact felt more deeply than in Shared Services Centers (SSCs) in India. Known for their operational resilience and process excellence, these SSCs are harnessing AI and automation to achieve
Introduction In today’s fast-paced, globalised business environment, companies are continuously searching for ways to drive value beyond simple cost-cutting. Establishing Shared Services Centers (SSCs) in strategic locations has become a common solution for businesses looking to streamline operations. While the traditional cost advantages of India-based SSCs are widely recognised, the benefits now extend far beyond
As businesses evolve, so do their strategies for managing shared services. In India, hybrid models are emerging as a powerful way to combine the strengths of in-house expertise with the efficiencies of outsourcing. This innovative approach is helping companies: Enhance flexibility by dynamically allocating resources. Optimise costs while maintaining high standards of quality. Leverage top
Having spent over 25 years in leadership across various leadership roles, I’ve been fortunate to witness firsthand the incredible strides technology has made in transforming the way we work. From early digital innovations to the rise of data-driven decision-making, the pace of progress has been extraordinary. Today, as the CEO of a company specialising in
India’s shared services sector has long been a cornerstone of global business operations, providing efficient, cost-effective solutions to companies worldwide. With the rise of remote work, however, the landscape is evolving rapidly. As businesses continue to adopt hybrid or fully remote models, India’s shared services are experiencing both opportunities and transformative shifts in how work
Indian Shared Services Centers (SSCs) are no longer just back-office functions; they’re evolving into essential hubs for specialised roles, analytics, and strategic support. As the responsibilities and complexity of SSC roles increase, attracting and retaining top talent becomes critical. The success of SSCs now depends on creating an environment that nurtures, challenges, and engages high
In today’s fast-paced, data-driven world, customer expectations are higher than ever. They want instant answers, personalized solutions, and seamless interactions. This is where probabilistic chatbots come into play, making a significant impact on business operations and customer satisfaction. 🧩🤖 So, what sets probabilistic chatbots apart? Unlike traditional rule-based bots, probabilistic chatbots leverage advanced machine learning
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