As global organisations navigate the complexities of today’s business landscape, the role of Indian Shared Services Centers (SSCs) has transformed significantly. Once seen as back-office hubs focused on cost reduction, Indian SSCs have evolved into strategic business partners that drive value through innovation, agility, and industry expertise. This shift not only reflects the maturity of
Introduction In today’s fast-paced, globalised business environment, companies are continuously searching for ways to drive value beyond simple cost-cutting. Establishing Shared Services Centers (SSCs) in strategic locations has become a common solution for businesses looking to streamline operations. While the traditional cost advantages of India-based SSCs are widely recognised, the benefits now extend far beyond
As businesses evolve, so do their strategies for managing shared services. In India, hybrid models are emerging as a powerful way to combine the strengths of in-house expertise with the efficiencies of outsourcing. This innovative approach is helping companies: Enhance flexibility by dynamically allocating resources. Optimise costs while maintaining high standards of quality. Leverage top
India’s shared services sector has long been a cornerstone of global business operations, providing efficient, cost-effective solutions to companies worldwide. With the rise of remote work, however, the landscape is evolving rapidly. As businesses continue to adopt hybrid or fully remote models, India’s shared services are experiencing both opportunities and transformative shifts in how work
With over 25 years in leadership, having served in multiple leadership roles across various industries, I’ve witnessed numerous technological transformations reshape the business landscape. But none have been as profound—and as rapid—as the current wave of hyper-automation, driven by advancements in AI and robotics. Today, as the CEO of an analytics, shared services, and automation
Indian Shared Services Centers (SSCs) are no longer just back-office functions; they’re evolving into essential hubs for specialised roles, analytics, and strategic support. As the responsibilities and complexity of SSC roles increase, attracting and retaining top talent becomes critical. The success of SSCs now depends on creating an environment that nurtures, challenges, and engages high
In an era where data is often referred to as “the new oil,” businesses are striving to harness its potential. Data analytics has become a key player in decision-making across industries, driving strategic insights and innovation. However, despite the growing demand, the gap between the skills required in data analytics and the skills possessed by
Big data has been a popular topic in recent years, often associated with large corporations and advanced technologies. Many small business owners may feel that big data is beyond their reach or unnecessary for their operations. However, the reality is that big data is no longer a luxury for large companies. Today, small businesses can
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