In an era where artificial intelligence and digital transformation are reshaping industries at breakneck speed, leaders face an unprecedented challenge: How to adapt and thrive in a constantly evolving landscape. 🚀 The traditional leadership playbook is quickly becoming obsolete, leaving many executives scrambling to keep up with the pace of change. But what if there
Background: A multifaceted business organization embarked on a transformational change initiative to streamline operations, reduce costs, enhance service quality, and improve efficiency and standardization. The company decided to establish a Shared Service Center (SSC) in different low-cost regions to consolidate its finance, HR, and IT functions and serve multiple countries. Challenges: Employee Relocation Resistance: Employees
Shared service is a key concept by which organizations organize their resources. Research indicates that some organizations struggle with implementing SSC and sometimes entirely fail to implement them. Although prior research exploring the determinants of implementation success is relatively scarce, researchers have conducted several SSC implementation case studies; however, these valuable findings remain isolated in