One of the best tools to evaluate the effectiveness of an individual, team, or organization in achieving key business objectives is the Key Performance Indicator (KPIs). Simply put, KPIs provide quantifiable metrics that help organizations track progress toward specific goals and objectives. Depending on the type of business or project, KPIs can vary widely and
The corporate world is continuously evolving and so are the strategies that companies use to manage their business processes. One such strategy that has gained significant traction is the Build-Operate-Transfer (BOT) model, especially in the realm of shared services. This model offers a structured approach for companies looking to outsource certain functions, reduce costs and
Introduction: Understanding Algorithmic Bias In the rapidly advancing world of artificial intelligence (AI) and machine learning (ML), algorithms play a critical role in decision-making processes across industries. From credit scoring and hiring practices to law enforcement and healthcare, algorithms are increasingly used to predict outcomes, assess risks, and guide significant decisions. However, a growing concern
In today’s fast-paced business environment, maintaining optimal inventory levels is not just a requirement; it is a game changer. Companies striving for excellence can benefit from inventory optimization. This strategic approach not only boosts profitability but also significantly enhances customer satisfaction. Key Metrics for Inventory Optimisation Inventory Levels of High-Demand Products: By monitoring the inventory
Market Basket Analysis (MBA) is an important tool used in retail and e-commerce to analyze customer purchasing behavior by identifying patterns in the items they frequently purchase together. This analysis is critical for enhancing both revenue and profitability through various strategic applications. Understanding Customer Behaviour: Market Basket Analysis uncovers valuable insights into customer behaviour by
Background: A multifaceted business organization embarked on a transformational change initiative to streamline operations, reduce costs, enhance service quality, and improve efficiency and standardization. The company decided to establish a Shared Service Center (SSC) in different low-cost regions to consolidate its finance, HR, and IT functions and serve multiple countries. Challenges: Employee Relocation Resistance: Employees
Human resources is a key asset for any organization. To develop long-term relationships with employees and business growth, companies must focus on employee satisfaction and motivation. Drucker (1999) explained that employees voluntarily quitting their jobs is a potential retention issue. Human Resource Shared Service Center (HRSSC) helps organizations retain their employees and also improves their
โThere is nothing permanent except changeโ. โ Heraclitus Change is inherent and inevitable in life. One should embrace it since without change there is no innovation, no advancement, no creativity, and no personal growth. In business, change is vital. When an organisation plans major changes while updating or refining business processes or systems, restructuring, redirecting,
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