Introduction In today’s dynamic business environment, Shared Services Centers (SSCs) play a pivotal role for multinationals seeking cost efficiencies, standardization, and enhanced operational agility. However, various sectors face unique challenges that can hinder SSC effectiveness. Challenges Across Different Sectors IT Sector Challenges Balancing Cost Efficiency and Quality: Achieving cost savings while maintaining high-quality service and
A Shared Services Center (SSC) is an organizational model designed to achieve cost reduction, quality improvement, and enhanced strategic flexibility. This dedicated unit within an organization handles operational tasks such as human resources, payroll, accounting, compliance, IT, legal, and security. Typically, SSCs are leveraged by mid-sized to large, decentralized, or distributed organizations aiming to optimize
Shared service is a key concept by which organizations organize their resources. Research indicates that some organizations struggle with implementing SSC and sometimes entirely fail to implement them. Although prior research exploring the determinants of implementation success is relatively scarce, researchers have conducted several SSC implementation case studies; however, these valuable findings remain isolated in
The concept of shared service centers (SSCs) has become a hot topic across various channels, with many top players claiming success in establishing centralized points of service shared across multiple departments. These SSCs have been beneficial for many multinational organizations by reducing costs and time, improving services, offering better control, and enabling more value-added activities.